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GetOutside App FAQs

• GO app • May 26, 2021 •

Detailed instructions and FAQs for the GetOutside App on Apple and Android devices

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Here at OS, we firmly believe an active outdoor lifestyle helps you live longer, stay younger and enjoy life more. The GetOutside app allows you to make the most of your time outside and gives you the confidence to go outdoors – knowing where to go and what to do. Planning a great day out has never been easier!

Having insider knowledge is great, so why not tell others about your favourite places and events? Add them straight to the app so others can enjoy them too. You can also add photos to help people learn more about a place.

The basics

Q1: Why do I need to create an account?

Everyone needs an account to be able to save your favourite activities – helping you plan your next day out. By having an account, you’ll also be able to manage the photos, places and events you’ve added.

Q2: If I already have an account with Ordnance Survey, can I use the same account details?

Yes, we want to keep things simple. One account can be used for GetOutside, OS Maps, the OS Shop and Secret Stories.

Q3: How do I reset my password?

If you’ve forgotten your password, on log in, simply click ‘Forgot password?’ and follow the reset password link emailed to you. Don’t forget to check your junk mail!

Q4: How can I change my email address or password?

Go to:

  • Settings
  • My OS Account (your name and email)
  • Change email address or change password
  • You’ll be taken to the OS website to type in your new details

Q5: Does the app work if I don’t have any internet signal?

No, currently you need to have internet signal for the app to work, but we’re working on a solution to let you search offline, so watch this space.

Map view

Browse things to do

Location

Q6: How do I search for a specific location?

Click on the location button – top left with an arrow next to it. Then, either:

  • Select current location
  • Select home location – more on this in question 7
  • Using the search bar underneath, type in any location in Great Britain (towns, cities, post codes)
  • Select from your most recent search locations

You can also search in map view – find out how in question 7

Q7: How do I set my home location?

Click on the location button – top left with an arrow next to it. Then, click on the pencil icon to the right of ‘home’.

  • Move the map so the pin is on your home location or type your post code in the search bar. To move the map, click anywhere on the screen and move your finger. Zoom in and out by pinching the screen with two fingers.
  • Select done – top right.

If you have enabled location sharing, click on the location button (bottom right) to move the pin to your current location.

You can also set your location in

  • Settings
  • Preferences
  • Home location
  • Follow the steps above

Q8: Why is my location showing London?

If you have not enabled location sharing, your current location will default to London. Turn on location sharing in your phone’s settings. Follow the steps above to set your home location.

Content

Q9: How do I search for activities?

Once you’ve set your location, the home screen will show you the nearest routes, places, events and things to do. If you’re searching for something specific, places for example, scroll down to places and select ‘see all’ and your search results will expand and only show you places.

Q10: Why are there no search results in my chosen location?

With the help of our partners, we’re continually adding new places and events. If there’s not much in your area or there’s something else you’d like to see, we’d love to hear from you (email us at goapp@os.uk). You can add your own places and events directly to the app so, if you feel something is missing, please add it and help others get outside too.

Q11: Can I search for places with a certain facility?

Yes, we know how important some facilities are for a great day out!

  • Click ‘see all’ places or events
  • Select the facilities button (top left)
  • Select the facilities you need
  • Press apply

Q12: Why am I not seeing an actual photo (instead, an artist sketch)?

These artist sketches are just placeholders, and this means no one has added a photo yet. Be the first to upload a photo of a place and when you do, you’ll see the sketch disappear and your photo take centre stage. Help us, help others to get outside!

Add missing photo, place or event

Add missing photo, place or event

See a selection of routes

Routes

GetOutside will give you a preview of some of the best leisurely walking and cycling routes in the area and provide directions to these routes. These routes are here to inspire you but if you wish to fully navigate a route, you will need our OS Maps digital app. OS Maps will help you discover thousands of routes. To unlock our premium mapping and some features, you will need a subscription (starting from £2.99 a month).

Q13: Where do the routes come from?

The routes are a selection of our leisurely circular routes, provided by OS Maps. They are a combination of OS-written, partner provided and OS Maps user-generated routes.

Q14: Can I upload my own routes to the GetOutside app?

No, you’ll need to head over to OS Maps for this.

Q15: Can I filter routes by walking or cycling?

Yes, explore on two wheels or two feet!

  • Head back to the home page
  • Tap in the ‘search for activities bar’ – under the word ‘Explore’
  • Select walking or cycling under routes

Q16: Why am I taken to OS Maps?

GetOutside offers a small selection of leisurely routes to inspire you. If you want to fully navigate a route, you’ll have to head over to our sister app OS Maps.

Q17: Why do I have to pay to follow a route?

The routes in GetOutside are there to inspire you and give you direction to the start. You’ll be able to see the route on a basic map, but if you’d like to navigate the route, see full mapping information, or follow the route offline, you’ll need to download OS Maps. Many features in OS Maps, including detailed mapping and navigation require a premium subscription (starting from £2.99).

Key features

Q18: How can I add a place?

If you come across a missing outdoor place that you think others would enjoy, you can add it to the app yourself. Just click on ‘add place’ (in orange) under places in the home screen. You’ll then be asked to fill in a few details and add a photo of that place.

Q19: How can I add an event?

If you know of a great outdoor event or maybe you’re organising one yourself, you can add it to the app to let others know about it too. To do this, click on ‘Add event’ under events in the home screen. You can choose whether you want your event to be public or private.

Q20: How can I add a photo to an existing place or event?

The more photos shared, the better the app will become! Add a photo of a place or event by clicking on the place or event and swiping left on the image to see the ‘add photo’ screen. Click this to take a photo or add one from your library. If a place or event doesn’t have a photo (only a placeholder sketch) you can be the first to add a photo by clicking ‘add first photo’ in the bottom right corner of the sketch.

Q21: How do I edit or delete my photo?

  • Click on your photo
  • Click on the three small dots – top right
  • Edit or delete photo

Q22. How do I edit or delete my place or event?

  • Click on your place or event
  • Click on the three small dots – top right
  • Edit or delete place or event

Q23: How to report a place, an event, a route, or a photo?

  • Click on the place, event, route, or photo
  • Click on the three small dots – top right
  • Report activity or photo – you’ll be asked why

Q24: How do I add a review?

You can add reviews of places and routes. To do so, click on the place or route and scroll down to the ‘review’ section. Here, you can rate the place or route by clicking on the stars (5 being the best), you will then be given the opportunity to write a review, add a photo and select from several tags to best describe that place or route.

Feedback

If you have any feedback about the app – the good, the bad or some awesome ideas for improvement – we’d love to hear from you! Please let us know by using the feedback button in ‘Settings’ or emailing us at goapp@os.uk.

Published: May 26, 2021 Edited: Jun 01, 2021

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